Parcel Solutions is committed to the protection of your personal information in accordance with the National Privacy Principles set out in the Privacy Act 1988 (Cth).
In general, you can view the Parcel Solutions website without revealing any information about yourself. However, there are times Parcel Solutions may seek and collect information from you (for example, when you subscribe to our e-newsletter).This Parcel Solutions Privacy Policy tells you about your privacy and describes the manner in which Parcel Solutions collects, holds and uses personal information collected through our website.If you wish to make any inquiries regarding this Parcel Solutions Privacy Policy, you should contact Parcel Solutions's Privacy Officer by email at the following address

Parcel Solutions may, from time to time, review and update this Parcel Solutions Website Privacy Policy to take account new laws and technology. All personal information held byParcel Solutions will be governed by its most recent policy, posted on the Website.

1. What is "Personal Information"

1.1 "Personal information" is any information or opinion (recorded in any form) about a person, whether true or not, from which that person may be identified.

1.2 Parcel Solutions collects personal information from its users via the Parcel Solutions website (Website) or when you email us or contact us by telephone or mail.

2. Information collected via Parcel Solutions Website

2.1 Parcel Solutions will not collect any personal information about visitors to the Website except when they knowingly provide it or as otherwise described below. For example, Parcel Solutions will collect personal information from users to its Website when they register to receive e-newsletters, enter competitions or surveys.

2.2 When you visit and browse the Website, Parcel Solutions's Website host will collect personal information for statistical, reporting and maintenance purposes.

2.3 This information will not be used to identify you and may include:

the number of users visiting the Website and the number of pages viewed;
the date, time and duration of a visit; or Mli> the path taken though the Website. 2.4 Parcel Solutions's Website host uses this information to administer and improve the performance of the Website.


2.5 Cookies are small text files that are transferred to a user’s computer hard drive by a website for the purpose of storing information about a user’s identity, browser type or website visiting patterns.

2.6 If you access the Website, a cookie is downloaded onto your computer’s hard drive when you first log onto the Website and it is automatically deleted from your hard drive after a period of thirty days.

Web Beacons

2.7 Web beacons are images that originate from a third party site to track visitor activities. Parcel Solutions does not currently use web beacons to track the visiting patterns of individuals accessing its Website.

3. What information Parcel Solutions collects about you

3.1 Parcel Solutions collects or may collect the following kinds of information about users: "contact information". This may include an email address where Parcel Solutions can contact you. It may also include your name, mobile phone number, other phone numbers or address details.

Communications (by email or other means, which pass through the Parcel Solutions systems) between yourself and Parcel Solutions.

Other personal information provided voluntarily by you. This could be in response to surveys, contests or online activities.

Non-personally identifiable information, such as your IP address, browser type, pages visited etc. None of this information identifies you personally.

4. How Parcel Solutions uses the personal information it collect about you

4.1 Parcel Solutions uses the information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. Parcel Solutions generally uses personal information to:

Provide you with products or services you have requested. Direct marketing in relation to promotional activities where it is impracticable for Parcel Solutions to obtain your prior written consent. However, when Parcel Solutions does this, we will provide an express option for you to decline receiving any further marketing communications from Parcel Solutions, via an opt out mechanism. Parcel Solutions will only send you emails if you have elected to receive such emails in response to an email we have received from you.

5. Who we disclose your personal information to 5.1 Parcel Solutions discloses your information to its advertising and marketing agents, but only on terms requiring them to comply with this statement. If you do not wish to receive promotional information, you can contact Parcel Solutions’s Privacy Officer at any stage in the future so that your name can be removed from its marketing lists.

5.2 Parcel Solutions may also disclose your personal information to its Website host and technology service providers in certain limited circumstances, for example, when the Website experiences a technical problem, to ensure that it operates in an effective and secure manner.

5.3 Otherwise, Parcel Solutions will not disclose any of your personal information to any other organisation unless the disclosure is required by law or is otherwise permitted by the National Privacy Principles.

6. Your consent

6.1 Parcel Solutions will only collect and use personal information as described above or otherwise with your consent and only within the limits of this Parcel Solutions Website Privacy Policy.

6.2 If you choose not to provide your personal information to Parcel Solutions for the purposes set out in this Parcel Solutions Website Privacy Policy, the only negative consequence for you will be that we will not be able to provide you with the requested product or service.

7. Updating, storage and security of personal information held by Parcel Solutions

7.1 Parcel Solutions aims to keep your personal information secure and up to date. Any personal information that is collected via the Website or which is held on Parcel Solutions’s computer systems is protected by safeguards including physical, technical (firewalls, SSL encryptions etc) and procedural methods.

7.2 Parcel Solutions does not collect sensitive or financial information about its users via the Website.

7.3 Personal information that is held by Parcel Solutions in hard copy is stored securely on its premises and is only disclosed or used for the purposes described in this Parcel Solutions Website Privacy Policy.

7.4 You can update your contact and profile information at any time by logging onto the Website and following the appropriate links.

8. Finding out what personal information Parcel Solutions holds about you

8.1 You are entitled to access personal information that Parcel Solutions holds about you. If you request access to your personal information, we will grant your request unless providing you with access would unreasonably impact upon the privacy of others or is not otherwise permitted under the National Privacy Principles. If Parcel Solutions refuses your request to access your personal information, it will provide you with reasons for our refusal.

8.2 A request for access can be done in any of the following ways:


write to: Parcel Solutions

Privacy Officer
Parcel Solutions
PO Box 465
Black Rock
Victoria 3193
9. What to do if you have a question, problem or complaint about our use of your personal information

If you feel that your privacy has not been respected or that Parcel Solutions has conducted itself inconsistently with this Parcel Solutions Website Privacy Policy in respect of your personal information, please contact Parcel Solutions and ask for the Privacy Officer.